Last updated: 9/28/2025
Overview
At EZStudio, we respect your privacy and your right to control your personal data. This page provides clear instructions on how to request the deletion of your personal data from our AI video dubbing platform.
We are committed to processing your data deletion requests promptly and in accordance with applicable privacy laws, including GDPR, CCPA, and other relevant regulations.
What Data Can Be Deleted
You can request deletion of the following types of data:
Personal Information
- Account information (name, email address, profile data)
- Payment and billing information
- Communication records with our support team
- Usage preferences and settings
Content Data
- Uploaded video and audio files
- Generated transcriptions and translations
- AI-generated voiceovers and dubbed content
- Project files and processing history
Technical Data
- Device and browser information
- IP addresses and location data
- Usage analytics and interaction logs
- Error reports and diagnostic data
How to Request Data Deletion
Method 1: Email Request
Send an email to: [email protected]
Subject Line: Data Deletion Request
Required Information:
- Your full name
- Email address associated with your EZStudio account
- Account username (if different from email)
- Specific data you want deleted (or "all personal data")
- Reason for deletion (optional)
Method 2: Account Settings (Coming Soon)
We are developing a self-service data deletion feature within your account settings. This will allow you to directly request and manage data deletion without contacting support.
Method 3: Third-Party Platform Integration
If you accessed EZStudio through a third-party platform (such as Facebook, Google, or other social media), you may also be able to request data deletion through that platform's privacy settings.
Data Deletion Process
Timeline
- Acknowledgment: Within 48 hours of receiving your request
- Identity Verification: 1-3 business days (if required)
- Data Deletion: Within 30 days of verified request
- Confirmation: Email confirmation once deletion is complete
Verification Process
To protect your privacy and prevent unauthorized deletion requests, we may need to verify your identity:
- Confirmation from the email address associated with your account
- Answer to security questions (if applicable)
- Additional verification for high-value accounts or sensitive data
What Happens During Deletion
- Your account will be immediately deactivated
- Personal data will be removed from active systems
- Content files will be permanently deleted from our servers
- Backup systems will be purged within 90 days
- Analytics data will be anonymized or deleted
Important Considerations
Data Retention Exceptions
Some data may be retained for legitimate business or legal reasons:
- Legal Compliance: Data required by law or regulation
- Financial Records: Transaction history for tax and accounting purposes
- Security: Fraud prevention and security incident records
- Dispute Resolution: Data related to ongoing legal matters
AI Model Training Data
Important Notice:
If your content was used to train our AI models, the anonymized and aggregated training data cannot be individually extracted from the models. However, we will ensure that:
- No personally identifiable information remains in training datasets
- Your original content files are completely deleted
- Future model training will not use your data
Account Recovery
Warning: Data deletion is permanent and irreversible. Once your data is deleted:
- You cannot recover your account or content
- All projects and generated content will be lost
- You will need to create a new account to use our services again
- Previous purchase history and credits will not be recoverable
Alternative Options
Account Deactivation
If you're not ready for permanent deletion, consider temporarily deactivating your account:
- Your data remains secure but inaccessible
- You can reactivate your account later
- No new data processing occurs during deactivation
Data Export
Before deletion, you may want to export your data:
- Download your generated content and projects
- Export account information and settings
- Save important communications or receipts
Contact Information
For data deletion requests or questions about this process, please contact us:
Privacy Rights:
This data deletion process is part of our commitment to your privacy rights under GDPR, CCPA, and other applicable privacy laws. If you have concerns about how we handle your deletion request, you may contact your local data protection authority.
Updates to This Policy
We may update these data deletion instructions from time to time to reflect changes in our processes or legal requirements. We will notify users of significant changes via email or through our service.